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Operating Model Framework
Design how the organisation is structured and run to deliver strategy.
Methodology
Operating-model model across structure, processes, governance, capabilities, technology and metrics.
Components
Structure & roles; Core processes; Governance & decision rights; Capabilities & sourcing; Technology & data; Performance metrics.
Governance
Executive owns; strategy/operations design; board approves major redesign.
Maturity levels
L1
Initial (0–40) — Ad-hoc, undocumented, reactive.
L2
Developing (41–55) — Framework emerging; pockets of practice.
L3
Defined (56–70) — Documented, standardised, governed.
L4
Managed (71–85) — Measured, benchmarked, continuously improved.
L5
Optimised (86–100) — Strategic asset; competitive differentiator.
Implementation roadmap
Diagnose (assess maturity) → Design (tailor framework & governance) → Build (strategy, plans, tools) → Embed (cascade, capability, cadence) → Sustain (review, learn, re-score).
Deliverables
Framework document, governance & RACI, templates, maturity score & roadmap, board reporting pack.
Advisory opportunities
Operating-model design; Org redesign support; Decision-rights build.
Across the Business Strategy ecosystem
Knowledge graph · 6 relations
scored by
operationalised by
prioritises (inverse)
integrates (inverse)